1. Terms of Service & Subscriber Agreement
This Subscriber Agreement governs the provision of optical fiber broadband, Dedicated Internet Access (DIA), and corporate networking services by SKYNET INTERNET BROADBAND PRIVATE LIMITED ("Company") to the subscriber ("Customer").
- Service Provisioning: Optical connections are terminated at Customer premises via single-mode fiber patch cords and optical network terminals (ONT). Equipment provided on rental remains Company property.
- Lawful Use & Compliance: The subscriber undertakes to utilize bandwidth strictly in conformity with the Indian Telegraph Act 1885, Information Technology Act 2000, and DoT directives. Reselling, redistribution, or unauthorized sub-letting of bandwidth is strictly prohibited.
- SLA Benchmarks: Enterprise leased lines maintain a 99.98% availability guarantee, calculated monthly, excluding scheduled preventative maintenance notified 24 hours in advance.
2. Privacy Policy (Digital Personal Data Protection Act 2023)
SKYNET INTERNET BROADBAND PRIVATE LIMITED complies with the Digital Personal Data Protection Act 2023 (DPDPA) and Section 43A of the Information Technology Act 2000 regarding personal data protection.
- Data Collection: We collect subscriber KYC information (Full Name, Address, Contact, Email, Government ID Proof) strictly for CAF verification, billing, and regulatory reporting as mandated by DoT and TRAI.
- No Data Monetization: The Company does not sell, rent, license, or disclose subscriber personal records to third-party advertisers or commercial brokers.
- Security Controls: All subscriber telemetry and billing records are stored in access-controlled, encrypted databases located within Indian territory.
3. Fair Usage Policy (FUP) & Acceptable Use
To ensure consistent high speeds across our Indore optical distribution network, the following fair usage standards apply:
- Our residential and commercial fiber packages offer generous data allowances. Bandwidth remains unthrottled under normal domestic, multi-media, and professional business utilization.
- Subscribers must not utilize the connection for illegal file-sharing, running unauthorized public open proxies, launching DDoS attacks, or circulating malicious spam traffic.
4. Refund, Cancellation & Billing Dispute Policy
We maintain an equitable, transparent billing policy:
- Feasibility Failure: In the rare event that optical feasibility cannot be completed at the customer's premise after payment, a 100% full refund is credited back to the source bank account within 5 to 7 working days.
- Cancellation: Subscribers may request service termination by submitting written notice 15 days before the upcoming renewal date. Equipment security deposits will be refunded upon the safe return of undamaged ONT hardware.
- Billing Discrepancies: Invoicing inquiries must be lodged with [email protected] within 15 days of invoice generation for prompt review.
5. Designated Grievance Redressal Officer
In compliance with the Telecom Consumers Protection Regulations and Information Technology Rules, subscribers may address any unresolved grievances to our designated Grievance Officer:
Grievance Officer: Shri V. Sharma (Nodal Officer)
Corporate Entity: SKYNET INTERNET BROADBAND PRIVATE LIMITED
Office Address: 421, Block C, Chetak Center, 12/2, R. N. T. Marg, Indore, Madhya Pradesh - 452001
Direct Grievance Email: [email protected]
Corporate Telephone: +91 731 405 6859
Acknowledgment SLA: Within 48 hours | Resolution SLA: Within 15 business days
